Refund policy
Refund Policy
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Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. See below for the list:
Additional non-returnable items:
Discounted Products sold on sale
Gift cards
Used Items
Scratched Perspex bloc tops
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@blocshop.co.za.
Sale items (if applicable)
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded or returned. If our team believes it is fair to provide you with store credit, we shall inform you after your request has been reviewed. Please note that we are not obligated to offer store credit on return requests for items sold at a discounted price.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@blocshop.co.za and send your item to: unit 1 Gunners Park , Corner of Gunners circle and Grenville Avenue, Epping Industrial 1, Cape Town, Western Cape ZA.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: unit 1 Gunners Park , Corner of Gunners circle and Grenville Avenue, Epping Industrial 1, Cape Town, Western Cape ZA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R3000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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